Customer Satisfaction

Immediately identify and address customer concerns

Explore Beacon, the powerful Customer Satisfaction Platform that helps you retain and grow the business

 
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Customer Satisfaction

Exceed Customer Expectations with Ease

Customers' requirements are increasingly demanding, but Beacon allows you to monitor your performance, identify quality, compliance, and other issues, and correct them right away.

Customer-centric Approach

Proactively survey customers after delivery of each order. Encourage customer feedback to improve your business relationship with them. Share results and responses to achieve your organizational objectives. 

Zero-deployment design

Beacon's web-based, zero-implementation design promotes painless, instant implementation, with no installation and support headaches. 

Support visual standards

Display pictures within surveys to visually distinguish "good" from "not good enough", and capture photos from smartphones and tablets as evidence that standards are being met.

Real time insights

Powerful, configurable dashboards centralize information and display it in real time, with drill-down capabilities to ensure you can instantly address issues - before they escalate.

 

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Supplier and Customer Quality Management Whitepaper

Discover strategies to become an industry-leading supplier                                       

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Customer Quality Management Webinar - Ease

Customer Quality Requirements Webinar

Learn how to ensure your performance is meeting your customer's expectations 

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Close the loop on customer quality and compliance

Capture all your activities and view results in real-time to identify areas of concern and assign, track, and validate mitigation or improvement activities.

Customer satisfaction Management report

Eliminate blind spots and instantly turn data into actionable tasks

Customers value proactive engagement to quality improvement - before and after delivery. Follow up with customers to track your performance over time and turn complaints into actionable, corrective tasks. 

Monitor CAPA and improvement activities

When a customer complaint is filed, Beacon allows for instant mitigation or the assignment and tracking of corrective, preventative, and improvement activities.

Robust reporting

Configurable dashboards support rolling up data or drilling down into it to see current activities, relative performance, and to help identify systemic issues - and their causes.

Reduce administrative overhead by up to 85%

Beacon is designed to automate the most time-consuming tasks.

Automated survey reminders

Beacon automatically sends friendly email reminders to ensure customer satisfaction surveys are completed on a timely basis.

Intuitive, automated scheduling

Quickly schedule a customer survey visit or simply follow up with customers via survey requests after each order delivery.

Corrective action follow up

Automatically assign corrective actions and issue follow ups and alerts.

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Designed to provide tremendous value, right away

Accessible From Anywhere

Web-based, zero-deployment design means painless implementation, with no installation or support headaches.

Handle All Types of Assessments

Don't silo your LPA, 5S, Safety, and customer satisfaction data in different systems. Handles all of these and more through Beacon.

Responsive, Intuitive User Interface

With shared question pools and libraries, powerful scheduling, and easy reporting, Beacon virtually eliminates administrative overhead.

Near-Zero Administration

Ease leverages an extensible API, and integrates with whatever software solutions you may be using today.

Actionable Intelligence

Configurable real-time dashboards with drill-down charts, and automated notifications and alerts allows you to focus on really moving the needle.

Quick and Easy Integration

Leverage Beacon's API and integration hubs to quickly and easily connect to scheduling, ERP, CRM, QMS, or other systems.

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