Customers' requirements are increasingly demanding, but Beacon allows you to monitor your performance, identify quality, compliance, and other issues, and correct them right away.
Proactively survey customers after delivery of each order. Encourage customer feedback to improve your business relationship with them. Share results and responses to achieve your organizational objectives.
Beacon's web-based, zero-implementation design promotes painless, instant implementation, with no installation and support headaches.
Display pictures within surveys to visually distinguish "good" from "not good enough", and capture photos from smartphones and tablets as evidence that standards are being met.
Powerful, configurable dashboards centralize information and display it in real time, with drill-down capabilities to ensure you can instantly address issues - before they escalate.
Capture all your activities and view results in real-time to identify areas of concern and assign, track, and validate mitigation or improvement activities.
Customers value proactive engagement to quality improvement - before and after delivery. Follow up with customers to track your performance over time and turn complaints into actionable, corrective tasks.
When a customer complaint is filed, Beacon allows for instant mitigation or the assignment and tracking of corrective, preventative, and improvement activities.
Configurable dashboards support rolling up data or drilling down into it to see current activities, relative performance, and to help identify systemic issues - and their causes.
Beacon is designed to automate the most time-consuming tasks.
Beacon automatically sends friendly email reminders to ensure customer satisfaction surveys are completed on a timely basis.
Quickly schedule a customer survey visit or simply follow up with customers via survey requests after each order delivery.
Automatically assign corrective actions and issue follow ups and alerts.
Web-based, zero-deployment design means painless implementation, with no installation or support headaches.
Don't silo your LPA, 5S, Safety, and customer satisfaction data in different systems. Handles all of these and more through Beacon.
With shared question pools and libraries, powerful scheduling, and easy reporting, Beacon virtually eliminates administrative overhead.
Ease leverages an extensible API, and integrates with whatever software solutions you may be using today.
Configurable real-time dashboards with drill-down charts, and automated notifications and alerts allows you to focus on really moving the needle.
Leverage Beacon's API and integration hubs to quickly and easily connect to scheduling, ERP, CRM, QMS, or other systems.